Active listening: responding to motivate
- Right.
- OK. Yes, I see.
- Thank you for bringing this up.
- Absolutely.
- I can imagine.
Active listening: reformulating to clarify
- In other words, …
- So, you think that …
- You mean that …
- So you're telling me that …
- So what you're saying is that …
- Are you saying that .?
- Am I correct in assuming that …
- Let me just make sure - your point is that …
- If I have understood you correctly, your point is that …
Moving off the point
- Could I digress for a minute?
- I know it’s not on the agenda, but …
Keeping to the agenda
- I think we are digressing. Can we come back to the main question?
- I think we’re getting side-tracked. The main question is …
- I’m not sure that is strictly relevant. Can we return to …
- That is outside the scope of this discussion. Can we stick to the topic, please?
- Can we move on?
Referring forward
- We’ll come to that later.
- We’ll be dealing with that in a moment.
- Can we talk about this later?
Referring back
- As we discussed a couple of minutes ago, …
- We have already talked about this. Can we move on?
Postponing
- Shall we skip this item?
- I think we can forget this idea. We’ve already discussed it.
- I suggest that we deal with this topic another time.
- We’re rather short of time so we should move on to …
Confirming a decision
- OK. So we have decided to …
- Does everyone agree with that?
- Is that clear?
Closing and moving on
- I think that’s everything on that.
- Can we leave this subject now and move on to the next topic?
- The topic we agreed to discuss is …
- Now we come to the question of …